Client stories
Feedback from delegates, council members, and community leads who attended sessions at our Leman Street studio or online.
Our council booked the Governance Intensive two weeks before a major treasury vote. Helena walked us through quorum scenarios we had not modelled. The vote passed with 34% participation — low, but above our revised threshold. Without the session we would have failed quorum again.— James L., treasury council, Bristol-based NFT collective
The delegate clinic was shorter than I expected, which was fine — Marcus focused on my vote documentation template rather than generic advice. I would have liked more time on conflict disclosure, but the follow-up email answered that question thoroughly.— Anika R., independent delegate, Leeds
We ran a Proposal Lab for our grants committee. Four hours felt rushed for twelve people, honestly. Still, we left with a forum-ready draft and a red-team list that saved us embarrassment when someone spotted a beneficiary conflict during the forum phase.— David Chen, grants working group lead, remote team (UK/EU)
Focus Panel Hub does not sell you ongoing consulting. That was refreshing. They facilitated, sent notes, and stepped back. Our team implemented the operating rhythm ourselves over the following month.— Sarah Okonkwo, protocol operations, Cardiff
Case note: Redesigning delegate accountability
A mid-size Solana protocol approached us in March 2025 after three consecutive votes failed despite majority support — all due to quorum. Their delegate programme had grown quickly, but communication standards varied widely.
We ran a two-day engagement: day one was a Governance Intensive with six council members; day two was a Proposal Lab to draft a delegate charter amendment. The group identified that delegates were not required to publish pre-vote rationale, so delegators could not distinguish active delegates from passive vote-weight holders.
The charter amendment passed six weeks later with 41% participation — the highest turnout in eight months. Council attributed the increase partly to the clearer delegate requirements, though they noted that a concurrent product launch also drove engagement. Governance fixes alone do not solve participation; they remove unnecessary friction.